Frequently Asked Questions

Here are some answers to questions our users ask.

Support Mental Health Challenge is a nationwide fundraising platform where you can directly support and improve mental health services provided by Anxious Minds and its partners, providing support for thousands of people each year struggling with mental health.

Participants can run, walk, swim, cycle, or choose their own time-based activity to complete the challenge like, mindfulness.

Anxious Minds is a multi-award winning mental health charity, providing early intervention and long term support for people in emotional distress.

Signing up to the Support Mental Health challenge is easy (and free)! Sign up, and follow the simple steps to create your personalised profile page where you can receive donations, post updates, and share your profile page.

Anxious Minds and its partners, provide support for thousands of people each year struggling with mental health and complex needs with providing Counselling Services for adults and children; Recovery Centres for people who need long term support or are leaving NHS services; women only support services; and addiction and mental health support for veteran families.


After you've logged in to your Support Mental Health Challenge account, you will be directed to your profile page. Log in here.

All Support Mental Health Challenge fundraising must be conducted through the Support Mental Health Challenge website to ensure your donors receive their tax receipts from Anxious Minds.

When you signed up you will have created your own Support Mental Health Challenge profile page. This profile page has a unique URL / link and QR code that you can share with family, friends and colleagues to encourage donations. We also have a number of fundraising ideas to help you raise money.

On your profile page, people can make a donation through our secure payment form using a valid credit card or PayPal.

If you've forgotten your password, please click here.

Once you have entered your registered email address, you will be emailed a link to reset your password. Make sure you enter your password accurately, as all passwords are case sensitive.

Your username is the email address you used during registration. Please email [email protected] if you cannot remember the email you registered with.

First, you will need to be signed up as an individual. Please sign up.

Once you have signed up, you can create or join a team from your profile page. On the left hand column of the page, scroll down to “Join a Team” and you can select “Create a Team” or “Find a Team” to join.

Absolutely! When signing up, check the box, “I don't live in the UK.”


To create a team, you need to be signed up to Support Mental Health Challenge as an individual participant first.

Once you’ve created your own profile, click the button on your profile page that says ‘Create a team and invite friends’ under the JOIN A TEAM box.

If this is a team for your workplace, select ‘Yes’ to ‘Is this a team for your workplace?’ Include your organisation name then click, ‘Create Team’.

If your team is for friends and family, check ‘No’ when asked ‘Is this team for your workplace?’ then click, ‘Create Team’.

You will be prompted to invite team members once you’ve created your team profile. Note that you must be signed up as an individual participant to be able to create a team.

After checking on the ‘Invite team members’ button, you will see a link to your team page to share under the ‘JOIN MY TEAM’ tab. Copy this link and share this with your friends, family or workmates.

When your friends, family or workmates click on the link, they will need to sign themselves up as an individual participant first. They will then be automatically added to your team.

If they are already signed up, they will need to log in and then they will be automatically added to your team.

You can search for a team by name under ‘JOIN A TEAM’ on your individual profile page. You can also search for a team by name on the home page using the search function on the top right ‘Find a fundraiser or team’.

Some teams are set to private which means the team leader needs to accept your request before being able to join a team. Email us at [email protected] and we’ll send a friendly reminder to your team leader


Please first check your Junk Mail folder in your email. If the receipt is not in your Junk folder and you still haven't received it after a couple of hours please contact us at [email protected].

We accept Visa, Mastercard, American Express and PayPal for online donations.

For offline donations, we accept cash and cheques.

Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process. Please see our privacy policy for further information. All debit/credit card transactions are encrypted before transmission using 128 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details

Our payments are processed using Stripe Payments. Stripe specialises in delivering successful eCommerce payment gateway services to thousands of merchants. Stripe is an international company with a trusted name in eCommerce solutions and is at the forefront of the online payment industry. Processing donations through this platform, we had to ensure we were PCI compliant, which is the utmost level of security when processing payments online.

If your question is still unanswered, please email: [email protected]